PlayCenter+ support
Here to help.
A game issue, a purchase question, or an idea for what’s next. There’s a simple way to reach us.
Send us a note.
Tell us which game you’re playing and what you need help with. For a bug, include what happened and how we can repeat it.
Already in the app?
Use the built-in report to include useful app details. You can review everything before sending.
- Open your profile, then Settings.
- Choose Send feedback or Report a bug.
- Write your note, choose whether to include diagnostics, then Review email.
You can also give your device a firm shake to open a report. Turn Shake for feedback on or off in Settings.
Quick answers
A few useful starting points.
My purchased avatar item looks locked.
Open the avatar shop and choose Restore purchases. Use the Apple Account that made the purchase. If the item still looks locked, email support with the item’s name and what you see. Don’t send your Apple Account password, verification codes, or payment-card details.
The shop says “Currently unavailable.”
Choose Refresh shop and check your internet connection. Prices and availability come from Apple. Your free gameplay remains available while the shop cannot connect. If this keeps happening, tell us the item name, app version, and iOS version.
A purchase is waiting for approval.
Choose Review request, then Check approval. If your earlier request was declined or cancelled, you can deliberately request that same item again. Requesting again does not cancel an earlier request that is still waiting for approval.
My iMessage game is waiting for an opponent.
Turn-based games advance when your opponent sends their move in Messages. Open the newest game message in the same conversation. If the newest turn still looks incorrect, report which game it is and what happened. You don’t need to send us the contents of your conversation.
Do I have to spend money to play?
No. All games and modes are free to play. Avatar cosmetics and one-time support tips are optional. They don’t unlock gameplay advantages, extra energy, or premium game currency.
What gets included in a bug report?
Your message, the game you choose, and any steps you enter. If Include diagnostics is on, you can inspect app and device details, temperature/power status, and recent app events before sending. The report does not automatically attach screenshots, private messages, account details, or game saves. You can turn diagnostics off.
How can I ask about my privacy?
Read the Privacy Policy or email superlegitgamecompany@gmail.com. Tell us what information your question concerns. Don’t include information you wouldn’t want sent by email.
If Mail isn’t set up, the in-app report also offers Share and Copy so you can use your preferred email app.